MTN MoMo Expands Interoperability Across Africa, Connecting Wallets, Banks, and Merchants
MTN’s MoMo platform is rapidly expanding interoperability across Africa, transforming from a closed mobile wallet into an open financial ecosystem. At a recent panel during #MWC in Barcelona, Serigne Dioum, Group Fintech CEO, highlighted that scaling interoperability sustainably requires more than just technical integration—it involves balancing consistent customer value, protection, and commercially viable incentives for ecosystem partners.
Interoperability now spans wallet-to-wallet transfers, wallet-to-bank integrations, national payment switches such as Ghana Interbank Payment and Settlement Systems (GhIPSS) and Nigeria Inter-Bank Settlement System (NIBSS), cross-border remittances, and merchant/API-driven connectivity. Across 14 markets, this approach connects customers to banks, merchants, and a wide range of partners, unlocking new opportunities for everyday financial services.
MTN’s approach focuses on delivering consistent customer value through standardized principles of speed, reliability, and affordability while allowing local adaptations. Customer protection is embedded by design, including transparent pricing, real-time monitoring, AI-driven fraud detection, and instant transaction notifications. Strong dispute resolution frameworks with defined service level agreements (SLAs) and centralized oversight further enhance security.
